RE: [otrs] LDAP connection issue!

7 Apr 2008

      Hello Snehal Desai

"Bad hostname" sounds like your system ist not able to resolve the
hostname.
Try to ping it from this host (from a command window) or try "nslookup
xxxxx.blank.com".
Also try to connect to the ldap port (e.g. telnet your.ldap.host 389)

regards,
Bruce

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Snehal Desai
Sent: Thursday, April 03, 2008 6:43 PM
To: otrs@otrs.org
Subject: [otrs] LDAP connection issue!

Hello,

I have already looked through the forum and have tried everything, but
still can't connect. I have exhausted all other opportunities as well
like google. I already posted before but go no replies! Any ideas what
I'm doing wrong?

Software error:

Can't connect to xxxxx.blank.com: 
IO::Socket::INET: Bad hostname 'xxxxx.blank.com' at
C:/OTRS/otrs//Kernel/System/CustomerAuth/LDAP.pm line 149.

#Enable LDAP authentication for Customers / Users
  $Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
  $Self->{'Customer::AuthModule::LDAP::Host'} = 'xxxxx.blank.com';
  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=blank,dc=com';
  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

  #The following is valid but would only be necessary if the
  #anonymous user do NOT have permission to read from the LDAP tree
  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=LDAP,cn=Users,dc=blank,dc=com';
  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Help_Password';

#CustomerUser
#(customer user database backend and settings)
    $Self->{CustomerUser} = {
      Module => 'Kernel::System::CustomerUser::LDAP',
      Params => {
      Host => 'xxxxx.blank.com',
      BaseDN => 'dc=blank,dc=com',
      SSCOPE => 'sub',
      UserDN =>'cn=LDAP,cn=Users,dc=blank,dc=com',
      UserPw => 'Help_Password',
    },
# customer unique id
    CustomerKey => 'sAMAccountName',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
      # note: Login, Email and CustomerID needed!
      # var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
      [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
      #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
      #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
    ],
  };

Klaus Bruno

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