Hi, 'OTRS Notification Master' can be changed through the Sysconfig framework. For FQDN, I had to make changes in $OTRS/Kernel/Config.pm ... search for '$Self->{'FQDN'}' I always like to restart otrs and all dependant services (Mysql & Apache) to make 100% sure all changes apply. HTH Laurent At 07:49 AM 11/28/2005, Lee A. Connell wrote:

Hi All,

I am looking for a place to change the default FROM: address (otrs@<FQDN>) for the ticket notification emails. I found a Framework.xml and a Defaults.pm file with this info in it and I changed it but it doesn't seem to have worked. Is there a web address to manage this through the gui?

What do I need to do to change the from: email address, display name and signature?

ß---------------

OTRS Notification Master [otrs@ammo-server.ammocomp.com]

Hi Lee,

a ticket [2005112501000056] is assigned to you by "Chrissy".

Comment:

http://ammo-server.ammocomp.com/otrs/index.pl?Action=AgentZoom&TicketID=6

Your OTRS Notification Master

----------à

Thanks,otrotrs

Lee Connell Field Service Technician

15 Main St. Suite 10 Littleton, NH 03561 603-444-3937

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