Checked SELinux - it's off. # This file controls the state of SELinux on the system. # SELINUX= can take one of these three values: # enforcing - SELinux security policy is enforced. # permissive - SELinux prints warnings instead of enforcing. # disabled - SELinux is fully disabled. SELINUX=disabled # SELINUXTYPE= type of policy in use. Possible values are: # targeted - Only targeted network daemons are protected. # strict - Full SELinux protection. SELINUXTYPE=targeted ----- Original Message ----- From: "Mark Dissington" To: "User questions and discussions about OTRS." Sent: Thursday, January 6, 2011 5:34:46 AM Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04

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On 05/01/2011 at 18:52, Jefferson Davis wrote: Getting the following error.

Forbidden

You don't have permission to access /otrs/index.pl on this server.

I have re-re-re-run the permissions script, still no love. Does anyone have any ideas as to what I might be missing here?

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Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us

Are you running SELinux in enforcing mode? I have a very similar error on a CentOS 5.5 server I was building and trying to setup Bugzilla. Try something like: chcon -Rt httpd_sys_content_t /path/to/otrs To allow an SELinux apache installation to access the otrs file paths. Mark. Netmania IT Limited Registered in England No: 4039293 Registered Office: The Stables, Elmhurst Business Park, Elmhurst, Lichfield, Staffordshire, WS13 8EX VAT Reg No: 765 6677 74 This electronic message contains information from Netmania IT Ltd which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the Netmania IT Ltd's email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes. Email has been scanned for viruses by Altman Technologies' email management service - www.altman.co.uk/emailsystems --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us