Hi, I realized a bug in 2.2.3. When I want to split a ticket and search for customers against my LDAP db then it hangs with [Tue Oct 23 19:44:14 2007][Error][Kernel::System::Ticket::TicketSearch][3813] ORA-00936 This is why because the where condition was set in bad format. I don't know where to submit the patch. I think it might be useful for some of you. It works for me against 2.2.3 Regards, Sandor