I think I should have noted in my original reply Name of your first queue rather than First Queue Name I can understand where that could be read not as it was intended -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dehnert James Sr Sent: Friday, August 26, 2005 1:16 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] User interface:Limited Queue access Ah ha! It was the First Queue Name in my instance that was the problem. Thanks! On Aug 26, 2005, at 10:04 AM, West, Bradley G. wrote:

It may be a simple syntax error.

If you have a queue named Dispatch and you wanted it to appear to the customer as Dispatches your line of code would be as follows:

$Self->{CustomerPanelOwnSelection} = {'Dispatch' => 'Dispatches'};

If you have a queue named Dispatch that is a subqueue of a different queue called Tickets then your line of code would be like:

$Self->{CustomerPanelOwnSelection} = {'Tickets::Dispatch' => 'Dispatches'};

I hope this gets you where you need to be.

Thanks,

Brad

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dehnert James Sr Sent: Friday, August 26, 2005 11:45 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] User interface:Limited Queue access

I still seem to be doing something wrong here...

I added the following to my Config.pm

# CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'First Queue Name' => 'Dispatch'}; because I want them to see the Dispatch queue ONLY. With this in place Dispatch the only queue they see, but when a user tries to enter a case they are getting the error below..

Error: Need TicketID!

Comment:

Traceback: ERROR: OTRS-CGI-42 Perl: 5.8.6 OS: linux Time: Fri Aug 26 08:38:01 2005

Message: Need TicketID!

Traceback (4900): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.91) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl :: handler (v) Line: 48 Module: (eval) (v1.36) Line: 202 Module: ModPerl::RegistryCooker::run (v1.36) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30

.. so, I commented line line out, restarted otrs and apache and things are working again, but with all queues visible.

Have I committed a minor syntax error up there? Or perhaps I need to put this line in a specific place in the Config.pm.

Any ideas?

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/