Tyler Hepworth wrote:

How do I install and run the cron jobs as the OTRS user? I do not have an the password for the OTRS user nor is there even a shell to login to as OTRS. I changed the postmaster cron to run every 1 minute instead of 10, but the changes have not taken effect. It still checks every 10 minutes. And, if I try to restart the cron service, I get one of the two following messages:

When run as regular user:

"No cronjobs in /home/tylerh/var/cron found! * Check the $HOME (/etc/passwd) of the OTRS user. It must be the root dir of your OTRS system (e. g. /opt/otrs)."

If I try to run it as root, I get the following:

"Run this script just as OTRS user! Or use 'Cron.sh {start|stop|restart} OTRS_USER'!"

So, I type "Cron.sh restart OTRS" and still get the same message. Can someone please explain what I need to do to manage my cron?

I think you need to edit /opt/otrs/var/cron/fetchmail and then restart otrs. Can you not "su otrs" ?

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