Problem to configure [PostMaster Mail Account]

13 Oct 2009

      Hello and thank you for welcoming me to the list of users of OTRS.

I just installed otrs2 and I have a problem because in [PostMaster Mail Account]
I did not drop down to select the POP3, POP3, IMAP or IMAPS. Yet I have the Perl
modules that are installed as explained in the documentation:

If a new mail account is created then its mail server name, login name and
password must be specified. Also, you need to select the mail server type, Which
can be POP3, POP3, IMAP or IMAPS. If you do not see server type you'd want to
use available as an option, you miss the required Perl modules. In that case,
please refer to "Installation of Perl modules for OTRS required" for
instructions.

Modules installed on my PC below:

  #. / otrs.checkModules
    o CGI ............................ ok (v3.48)
    o Date: Pcalc .................... ok (v6.0)
    o Date:: Format ................... ok (v2.23)
    o DBI ............................ ok (v1.609)
    o DBD:: mysql ..................... ok (v4.007)
    o Digest:: MD5 .................... ok (v2.39)
    o Crypt:: passwdmd5 ............... ok (v1.3)
    o LWP:: UserAgent ................. ok (v5.833)
    o IO:: Scalar ..................... ok (v2.110)
    o IO:: Wrap ....................... ok (v2.110)
    o MIME:: Base64 ................... ok (v3.08)
    o Mail:: Internet ................. ok (v2.04)
    o MIME:: Tools .................... ok (v5.427)
    o Net:: DNS ....................... ok (v0.65)
    o Net:: POP3 ...................... ok (v2.29)
    o Net:: SMTP ...................... ok (v2.31)
       o Authen:: SASL ................ ok (v2.13)
    o Net:: LDAP ...................... not installed! (not required / directory
for authentication)
    o GD ............................. ok (v2.39)
       o GD:: Text .................... ok (v0.86)
       o GD:: Graph ................... ok (v1.44)
       o GD:: Graph:: lines ............ ok (v1.15)
       o GD:: Text:: Align ............. ok (v1.18)
    o PDF:: API2 ...................... ok (v0.73)
       o Compress:: Zlib .............. ok (v2.021)
    o XML:: Parser .................... ok (V2.36)

Have you an idea of the problem?

Thank you

pcsystemd＠free.fr

Michiel Beijen

tags

participants (2)