Duplicate tickets at each mail check and can't send mail
Our OTRS system is acting strangely. I returned from a few days holiday to find that many tickets were duplicated, each new ticket three minutes apart-- maybe OTRS isn't deleting the messages off the POP server and thinks an old email is a new ticket? Separately, often when trying to send a reply I received this error: Software error: Can't locate object method "set_error" via package "Authen::SASL::Perl::DIGEST_MD5" at /usr/lib/perl5/vendor_perl/5.8.0/Authen/SASL/Perl/DIGEST_MD5.pm line 55. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. I was able to send the message when I tried again. Suggestions? I have contacted my regular OTRS consultant but no reply yet. Are there others that do OTRS consulting/troubleshooting/upgrading/installing ? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
If you use utf-8 it could be a problem with a "strange" character in de e-mail. Search the list for this problem. Regards, Peter -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Wes Plate Verzonden: woensdag 28 maart 2007 19:43 Aan: OTRS Onderwerp: [otrs] Duplicate tickets at each mail check and can't send mail Our OTRS system is acting strangely. I returned from a few days holiday to find that many tickets were duplicated, each new ticket three minutes apart-- maybe OTRS isn't deleting the messages off the POP server and thinks an old email is a new ticket? Separately, often when trying to send a reply I received this error: Software error: Can't locate object method "set_error" via package "Authen::SASL::Perl::DIGEST_MD5" at /usr/lib/perl5/vendor_perl/5.8.0/Authen/SASL/Perl/DIGEST_MD5.pm line 55. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. I was able to send the message when I tried again. Suggestions? I have contacted my regular OTRS consultant but no reply yet. Are there others that do OTRS consulting/troubleshooting/upgrading/installing ? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
On 3/28/07 1:56 PM, "Peter van Beugen" wrote:
If you use utf-8 it could be a problem with a "strange" character in de e-mail. Search the list for this problem.
*shrug* The emails that create tickets are generated by a web form, then my replies are using OTRS. I don't think I'm typing any unusual characters. I changed nothing in OTRS, I don't know why suddenly this behavior. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
I have had the same problem a few times. I searched for the e-mail that was first stuck in the POP box and deleted it by hand. After that problem disappeard. Once the reason was a large attachment, the second time it were strange characters in the name of the sender. -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Wes Plate Verzonden: donderdag 29 maart 2007 0:48 Aan: OTRS Onderwerp: Re: [otrs] Duplicate tickets at each mail check and can't send mail On 3/28/07 1:56 PM, "Peter van Beugen" wrote:
If you use utf-8 it could be a problem with a "strange" character in de e-mail. Search the list for this problem.
*shrug* The emails that create tickets are generated by a web form, then my replies are using OTRS. I don't think I'm typing any unusual characters. I changed nothing in OTRS, I don't know why suddenly this behavior. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
On 3/29/07 12:44 AM, "Peter van Beugen" wrote:
I have had the same problem a few times. I searched for the e-mail that was first stuck in the POP box and deleted it by hand. After that problem disappeard. Once the reason was a large attachment, the second time it were strange characters in the name of the sender.
Thanks for sharing your experience, neither of those causes are true here. I've heard back from our OTRS consultant, hopefully he's able to find a problem and get back to us. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
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Wes Plate