Hi there, The length of the lines of the Email I am receiving are trunkated after 70 caracters or so. I changed the TextArea setting but it does not seems to do anything... How can I increase the default lenght? Also, when I ticket is received by the system, the owner is root@otrs. This does not mean anything for the Customers. How can I chnage it to "No-One" or something more meaningful for the customer? Thanks NICOLAS KARLINSKI Operation Manager ARKADIN GLOBAL AUDIO & DATA CONFERENCING One Penn Plaza, Suite 2200 New York, NY 10119 Tel: 646-495-7608 Fax: 212-594-1910 Web: www.arkadin.com http://www.arkadin.com/