You will also want to download the 1.3 manual. Most of the customization info never made it to 2.0. I started with 2.0.3 version, but found the 1.3 manual invaluable. -- -- Steven May you have the peace and freedom that come from abandoning all hope of having a better past. --- - --- - - - - - - - -- - - - --- - ------ - - --- - - -- - - - -- - - - "Keith Turner" wrote in message news:3ad50a700511020022r6c21977bh2ea31758537a70df@mail.gmail.com... Eric wrote: The version 2 manual isn't corrupt, I downloaded and printed it a couple of days ago, I guess yours got corrupted during the downloading process... You should try again, or if you want I can sent it to you by email... Yours, Eric Keith replies: Thanks - I get it just fine from home, Acrobat Reader 6 (M$2000). Two different machines I tried at our office, both with Adobe Reader 7.0 failed (M$XP and 2000) failed to open it, both with Firefox and IE. Also I noticed that none of the screen shots in the online version were downloading at the office (coming in as broken images), even if I tried to directly access them (ie http://doc.otrs.org/2.0/en/html/screenshots/homepage-otrs.png). We are firewalled, but have not had any problem with images unless a referrer is needed. Perhaps this is the problem. I've downloaded the manual here at home and put it where I can get it at work tomorrow. We're having some trouble getting the SMTP/Mail working (Server 2003) and may ask some questions about that tomorrow as well. Thanks again Eric. Keith _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/