Check that your system address on on the billing queue is set to email address of your billing mail account... Thomas

-----Original Message----- From: edukes@alltel.net [mailto:edukes@alltel.net] Sent: Monday, February 16, 2004 4:13 PM To: otrs@otrs.org Subject: [otrs] Configuration problem/question

Hello,

I am new to OTRS and a little confused.

I am running OTRS on a RedHat 9.0 system. I have installed OTRS 1.2. I am using the webform.pl for support ticket entry. I have three queues, billing, support and sales. I set up mail only accounts for these 3 queues as billing, support and sales. I have added them to the .fetchmailrc.

I have tried to assign the queues in the pop3 account setup but it won't save the changes. I don't know if its a permissions problem or a bug. I tried to run the SetPermissions.sh but it complains about an invalid group of "nogroup". I tried editing the script to use "nobody" but it stll complains about an invalid group of "nogroup". What's up with that?

OTRS will respond to tickets generated from the webform but the problem is if a ticket is sent in for "billing", the auto-response comes back from sales.

Can anyone help me out?

TIA

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