7 Jul
2008
7 Jul
'08
1:45 p.m.
Hi, When a customer add a new ticket, the system set the owner to ' root@localhost' <'root@localhost'>. what should I do to change it to the customer? I mean: I want otrs set the owner of every ticket to the customer who made that ticket, not the root@localhost. Regards, -Hooman -- http://mesgary.com
7 Jul
7 Jul
1:53 p.m.
Hooman Mesgary wrote:
When a customer add a new ticket, the system set the owner to 'root@localhost'. what should I do to change it to the customer? I mean: I want otrs set the owner of every ticket to the customer who made that ticket, not the root@localhost.
The owner of a ticket is the agent handling the ticket, not the customer. Nils Breunese.
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Hooman Mesgary -
Nils Breunese (Lemonbit)