Couple of issues since 2.4.7 upgrade + Support assessment plugin
Hi everyone, I've just upgraded from 2.4.6 to 2.4.7 and have encountered a couple of issues, although this may be due to the upgraded support assessment plugin 1: My Apache DBI::config is now coming up as critical, even though it's configured in the correct config file, and was working in 2.4.6 2: I get the following errors appearing in my log : Sat Feb 13 16:55:36 2010 error OTRS-CGI-10 The checks of Kernel::System::Support::Cron returned no data! Running on the latest fedora core. Any ideas anyone? have restarted the services after the upgrade. Thanks,
David Holder wrote :
I've just upgraded from 2.4.6 to 2.4.7 and have encountered a couple of issues, although this may be due to the upgraded support assessment plugin
1: My Apache DBI::config is now coming up as critical, even though it's configured in the correct config file, and was working in 2.4.6 2: I get the following errors appearing in my log : Sat Feb 13 16:55:36 2010 error OTRS-CGI-10 The checks of Kernel::System::Support::Cron returned no data!
Running on the latest fedora core.
Any ideas anyone? have restarted the services after the upgrade.
Hello David, I can confirm problem 2, but not problem 1. I use OTRS 2.4.6 installed from source. When I update the _working_ support module from 1.0.95 to 1.0.96 I get the same error like you, otrs.log : [Sun Feb 14 17:15:38 2010][Notice][Kernel::System::Support::AdminChecksGet] AdminChecksGet start [Sun Feb 14 17:15:38 2010][Error][Kernel::System::Support::AdminChecksGet][163] The checks of Kernel::System::Support::Cron returned no data! [Sun Feb 14 17:15:39 2010][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication with wrong Pw!!! (REMOTE_ADDR: x.x.x.x) [Sun Feb 14 17:15:41 2010][Notice][Kernel::System::Support::AdminChecksGet] AdminChecksGet end The error is reproducible, I think it's a bug in support 1.0.96. Please create a bug report and post the id or wait for me doing so within the next days. At the moment I'm still analyzing this. Additionally I got the following cron job error, but only once in 3 tries : Can't find string terminator "'" anywhere before EOF at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 4212. Compilation failed in require at /opt/otrs/Kernel/Config/Defaults.pm line 2331. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
Hi Alexander, Problem 1 seemed to resolved itself for me automatically. Not sure quite what happened there. Anyway, good to know that someone else is having the same issue with the latest version of the support module. I'll create a bug report. Thanks for your reply. Regards, David On 14/02/2010 20:17, Alexander Halle wrote:
David Holder wrote :
I've just upgraded from 2.4.6 to 2.4.7 and have encountered a couple of issues, although this may be due to the upgraded support assessment plugin
1: My Apache DBI::config is now coming up as critical, even though it's configured in the correct config file, and was working in 2.4.6 2: I get the following errors appearing in my log : Sat Feb 13 16:55:36 2010 error OTRS-CGI-10 The checks of Kernel::System::Support::Cron returned no data!
Running on the latest fedora core.
Any ideas anyone? have restarted the services after the upgrade.
Hello David,
I can confirm problem 2, but not problem 1.
I use OTRS 2.4.6 installed from source. When I update the _working_ support module from 1.0.95 to 1.0.96 I get the same error like you, otrs.log :
[Sun Feb 14 17:15:38 2010][Notice][Kernel::System::Support::AdminChecksGet] AdminChecksGet start [Sun Feb 14 17:15:38 2010][Error][Kernel::System::Support::AdminChecksGet][163] The checks of Kernel::System::Support::Cron returned no data! [Sun Feb 14 17:15:39 2010][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication with wrong Pw!!! (REMOTE_ADDR: x.x.x.x) [Sun Feb 14 17:15:41 2010][Notice][Kernel::System::Support::AdminChecksGet] AdminChecksGet end
The error is reproducible, I think it's a bug in support 1.0.96. Please create a bug report and post the id or wait for me doing so within the next days. At the moment I'm still analyzing this. Additionally I got the following cron job error, but only once in 3 tries :
Can't find string terminator "'" anywhere before EOF at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 4212. Compilation failed in require at /opt/otrs/Kernel/Config/Defaults.pm line 2331.
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
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Hi All, Bug report has been submitted - ID 4975 On 14/02/2010 20:17, Alexander Halle wrote:
David Holder wrote :
I've just upgraded from 2.4.6 to 2.4.7 and have encountered a couple of issues, although this may be due to the upgraded support assessment plugin
1: My Apache DBI::config is now coming up as critical, even though it's configured in the correct config file, and was working in 2.4.6 2: I get the following errors appearing in my log : Sat Feb 13 16:55:36 2010 error OTRS-CGI-10 The checks of Kernel::System::Support::Cron returned no data!
Running on the latest fedora core.
Any ideas anyone? have restarted the services after the upgrade.
Hello David,
I can confirm problem 2, but not problem 1.
I use OTRS 2.4.6 installed from source. When I update the _working_ support module from 1.0.95 to 1.0.96 I get the same error like you, otrs.log :
[Sun Feb 14 17:15:38 2010][Notice][Kernel::System::Support::AdminChecksGet] AdminChecksGet start [Sun Feb 14 17:15:38 2010][Error][Kernel::System::Support::AdminChecksGet][163] The checks of Kernel::System::Support::Cron returned no data! [Sun Feb 14 17:15:39 2010][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication with wrong Pw!!! (REMOTE_ADDR: x.x.x.x) [Sun Feb 14 17:15:41 2010][Notice][Kernel::System::Support::AdminChecksGet] AdminChecksGet end
The error is reproducible, I think it's a bug in support 1.0.96. Please create a bug report and post the id or wait for me doing so within the next days. At the moment I'm still analyzing this. Additionally I got the following cron job error, but only once in 3 tries :
Can't find string terminator "'" anywhere before EOF at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 4212. Compilation failed in require at /opt/otrs/Kernel/Config/Defaults.pm line 2331.
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
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Hi David,
we have a new version of the Support Module out that fixes this issue.
Thanks for reporting!
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Michiel Beijen
R&D
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On Sun, Feb 14, 2010 at 9:41 PM, David Holder
Hi All,
Bug report has been submitted - ID 4975
On 14/02/2010 20:17, Alexander Halle wrote:
David Holder wrote :
I've just upgraded from 2.4.6 to 2.4.7 and have encountered a couple of issues, although this may be due to the upgraded support assessment plugin
1: My Apache DBI::config is now coming up as critical, even though it's configured in the correct config file, and was working in 2.4.6 2: I get the following errors appearing in my log : Sat Feb 13 16:55:36 2010 error OTRS-CGI-10 The checks of Kernel::System::Support::Cron returned no data!
Running on the latest fedora core.
Any ideas anyone? have restarted the services after the upgrade.
Hello David,
I can confirm problem 2, but not problem 1.
I use OTRS 2.4.6 installed from source. When I update the _working_ support module from 1.0.95 to 1.0.96 I get the same error like you, otrs.log :
[Sun Feb 14 17:15:38 2010][Notice][Kernel::System::Support::AdminChecksGet] AdminChecksGet start [Sun Feb 14 17:15:38 2010][Error][Kernel::System::Support::AdminChecksGet][163] The checks of Kernel::System::Support::Cron returned no data! [Sun Feb 14 17:15:39 2010][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication with wrong Pw!!! (REMOTE_ADDR: x.x.x.x) [Sun Feb 14 17:15:41 2010][Notice][Kernel::System::Support::AdminChecksGet] AdminChecksGet end
The error is reproducible, I think it's a bug in support 1.0.96. Please create a bug report and post the id or wait for me doing so within the next days. At the moment I'm still analyzing this. Additionally I got the following cron job error, but only once in 3 tries :
Can't find string terminator "'" anywhere before EOF at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 4212. Compilation failed in require at /opt/otrs/Kernel/Config/Defaults.pm line 2331.
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
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participants (3)
-
Alexander Halle -
David Holder -
Michiel Beijen