Tyler Hepworth wrote:

I see there are two Auto Close options

Pending auto close+ Pending auto close-

What is the difference? Why a + for one and a - for the other?

Thanks,

Tyler

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

The plus is for completed successfully and the minus is for unsuccessfully closed. -- Erik Mathis AIU Dunwoody Network Administrator. emathis@aiuniv.edu