On 19 March 2013 06:01, ravi shanker wrote:

hi,

need information regarding otrs integration with fusion inventory,what are prerequisites etc.we are planning to use this for asset management

This has been asked previously and as far as I know this functionality is not available in the open source version of OTRS (someone please correct me if it has been added). OTRS didn't comment on the status of this functionality on the mailing list so it might be worth emailing enjoy@otrs.com to find out more. Steve