Robert, Thanks for your reply. ;) On Mon, 15 Mar 2004 04:17 pm, Robert Kehl wrote:

On Saturday, March 13, 2004 4:31 PM

Ivica Mustapic wrote:

...

When updating customer information, password filed is always empty, therefore update asks me to type a new password. But that resets current users password.

That's how it's meant to work.

In version 1.1.3, when editing existing users, password was displayed with stars, so you could see that it was set. In current version (1.2.x), when updating customer accounts, password filed is blank and following error happens if you try to update the record: Error: Need UserPassword! Now, if I type something in the password field, update works just fine, but that resets the password. I think that otrs is not picking up password field from the database, but field is set as mandatory in configuration file, so update fails. (I am only guessing) ;) I am using upgraded database from v1.13, don't know if that makes any difference.

...

How do I update customer information without reseting customer's passwords?

Leave the field empty. You are only forced to supply a new password if you alter the username.

...

Also, in the PhonView Owner field is empty.

Assign the correct rights in the specific groups, as otherwise you won't be able to have a ticket assigned to you. http://localhost/otrs/index.pl?Action=AdminUserGroup

Account that I am using has a full access to all the groups. Is there anything else that I can look at? ;)

hth,

Robert Kehl

-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/