Hi Theunis,

Hi,

Could anyone tell me why the “Compose email” link is not available when viewing notes on a ticket?

When an article, or email, is marked as internal, you will have no permissions to send an email response. Click on anohter article of type external, and you should see the link. Otherwise, you are niether the owner nor responsible. Please take one of these rolls on the ticket. Alternatively, you have not assigned the queue any responses. You can do this in the admin section of OTRS. Hope this helps! -- Shawn Beasley ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman of the Supervisory Board: Burchard Steinbild Executive Board: André Mindermann (CEO), Martin Edenhofer