André Bauer:

You should us OTRS version 2.2.3. There was a lot of improvements for UTF8.

we're actually running OTRS 2.2.3 and have got very similar errors to the errors shown by the original poster. using UTF-8 it's impossible to fetch mail via popmasterpop3.pl due to 'wide character' errors in syslog.pm module. this is under Perl 5.8.4. should we go for the newer Perl? Best regards, Maciej Uhlig