Problem receiving emails from an existing mailboxes into OTRS
Hi, I've just set up OTRS and have managed to get it to retrieve mails using the POP3 retrieval perlscript from my company's 2 existing support IMAP mailboxes. I have also read the documentation (English version). The problems are as follows: 1. It has retrieved every single mail item going back to 2006, resulting in just over 1,000 tickets. Is there a way to limit the number of emails retrieved, or to specify that only emails after a certain date are retrieved? 2. It has deleted every single mail from both IMAP mailboxes (help!), so now none of my colleagues who use those mail boxes can read the old emails. Is there a way to retrieve emails without removing them from the server? 3. The tickets are ordered with the oldest at the top of the list. Is there a way to change this? 4. I notice that one of the ticket queue links is flashing - what does this mean? Thanks, Richard Cross Rockshore Ltd.
Richard Cross wrote:
1. It has retrieved every single mail item going back to 2006, resulting in just over 1,000 tickets. Is there a way to limit the number of emails retrieved, or to specify that only emails after a certain date are retrieved?
2. It has deleted every single mail from both IMAP mailboxes (help!), so now none of my colleagues who use those mail boxes can read the old emails. Is there a way to retrieve emails without removing them from the server?
Answer to both questions: if you want to archive mails, do so in a separate mailbox.
3. The tickets are ordered with the oldest at the top of the list. Is there a way to change this?
Admin > SysConfig > Group: Ticket > Subgroup: Frontend::Agent::Ticket::ViewStatus > Ticket::Frontend::StatusOrder::Default: Up.
4. I notice that one of the ticket queue links is flashing - what does this mean?
Tickets are overdue. The queue wants attention. :o) Nils Breunese.
participants (2)
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Nils Breunese (Lemonbit) -
Richard Cross