Re: [otrs] How to use AND condition in Postmaster Filter
De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de TechFan
Envoyé : mardi 18 mai 2010 14:10
À : User questions and discussions about OTRS.
Objet : Re: [otrs] How to use AND condition in Postmaster Filter
We have been wanting to do AND conditions as well and I reported this as well earlier. You can't do multiple rules from the same header, etc.
With a regexp, there’s just one condition line for “Subject” in one rule.
What do you do if the order they might appear in the header varies?
That regexp won't find it.
I’d probably set two different rules/filters, a “Hello.*World” and a “World.*Hello” …
Have a nice day,
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Florian HOUEL
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----- Original Message -----
From: "Florian Houel"
Hi Amit,
you’ll probably find your solution with regexp (regular expressions,
see for instance http://www.regular-expressions.info/ http://www.regular-expressions.info/ ).
Try with Subject: Hello.*World where the “.*”
means “any character string”.
We have been wanting to do AND conditions as well and I reported this as well earlier. You can't do multiple rules from the same header, etc.
With a regexp, there’s just one condition line for “Subject” in one rule.
You obviously know more than I about how this is working on the backend. I didn't know there would be a limitation to the number of matches to header filters you could have as part of one rule, but I am not a regexp expert either.
I’d probably set two different rules/filters, a “Hello.*World” and a “World.*Hello” …
Yes, I ended up creating two rules in one instance I was trying to solve as well. I think I was running up against wanting to check for the existence of one thing in the header (body) and the absence of another item in the same header (I actually was using the body). Is there a way to do that if I create multiple rules? I am rather new to otrs, so I am still learning the background, etc. I didn't see a way to reorder rules either though I haven't needed to use a case that required rules be applied in a certain order yet. Is there a way? Thanks for your insight.
participants (2)
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Florian Houel -
TechFan