Dear Andre, Regarding the external-note, when an agent create a note : 1. He has to select the --Note type-- : "external-note" or "internal-note" 2. He can also select "Linked Persons" to receive the note : "Customer" or/and "Agents" In your case, select "external-note" + " Customer" as 'Note type' and 'Linked Persons' to fix the issue. Confirm if it is for you ! Best Regards / Cordialement ----- Placide NJAMI Email: p.njami@gelgh.com -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de otrs-request@otrs.org Envoyé : vendredi 8 avril 2016 12:00 À : otrs@otrs.org Objet : otrs Digest, Vol 91, Issue 7 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: 5.0.9 upgrade issue (Udo Bretz) 2. How to translate a message in Kernel/System/*.pm (?r Bal?zs) 3. Re: Customer Notification after a ticket external note (Andr? Cavalcante) ---------------------------------------------------------------------- Message: 1 Date: Thu, 7 Apr 2016 18:52:27 +0200 From: Udo Bretz Subject: Re: [otrs] 5.0.9 upgrade issue To: "User questions and discussions about OTRS." Message-ID: <5706904B.2050901@otrs.com> Content-Type: text/plain; charset=windows-1252 Hello, here is the bug report for this problem: http://bugs.otrs.org/show_bug.cgi?id=11989 There wil be a new OTRS::ITSM 5.0.10 which will be released next week. Thanks, and best regards, Udo On 06.04.16 13:02, BIRO Zoltan wrote:

Hi Udo,

Thanks for your reply...let me try and inform you! Cheers! Zoltan

------------------------------ Message: 2 Date: Thu, 7 Apr 2016 23:13:37 +0200 From: ?r Bal?zs Subject: [otrs] How to translate a message in Kernel/System/*.pm To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="utf-8" Hi, I imported a process named "Egyedi megrendel?s", and this notification appeared (see attached picture): "Process Egyedi megrendel?s and all its data has been imported successfully." This string is located here: https://github.com/OTRS/otrs/blob/master/Kernel/System/ProcessManagement/DB/ Process.pm#L1764-L1766 Martin Gruner explained, why can not translate these kind of strings in backends: https://github.com/OTRS/otrs/pull/1037#issuecomment-198247289 If a string has no parameter, Translatable() can mark it for translation, and somewhere else in the .tt files will be translated. But what about if a string has a parameter? Neither Translatable(), nor $LanguageObject can not be used in backend files. How to translate this kind of strings? Regards, Bal?zs