I believe it would have to happen like this: assuming you have read, move, and owner permissions for the queue and the owner is not available to execute the move, you would need to change owner to yourself and then execute the move to the new queue. I'd be interested to know if there is another way. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com

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"Adinda Sima" 7/21/2009 10:34 AM >>> Hi All

Is there a way to change a ticket queue even though you are not an owner of the ticket? Thank you Kind regards Adinda Sima ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------