You would have to make sure no tickets are connected to the user and/or queue you would like to delete. After that I can't see any problem with just deleting from the database. I would make a complete backup first or even better, make a copy of the database on a separate server and test it there. Best regards Are Hoel Systems Administrator Telio AS - www.telio.no -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Richard Hamson Sent: 19. mai 2005 10:19 To: otrs@otrs.org Subject: [otrs] Deleting data from OTRS Hi, I was wondering what the best way to delete data i.e. users and mail queues from OTRS is? Obviously there is no function within the interface to do it so is it done exclusiviely from the backend? If so are there any issues to bear in mind so that I dont end up with corrupt data? Any guidance on this would be appreciated Richard _________________________________________________________________ Winks & nudges are here - download MSN Messenger 7.0 today! http://messenger.msn.co.uk _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/