Hi, By all others I mean local users in OTRS database (root@localhost for example) Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr Mike McGrath a écrit :

Guillaume Rehm wrote:

...

Hi all,

I integrate Active Directory into OTRS. I can log in OTRS with the account specified to search in active directory. But all others account can't be activated by OTRS. Moreover, root@localhost (local root account) can't log in now.

Anyone have an idea ?

Thanks in advance

By "all others" do you mean customers? There's agents and customers and both have different config settings in the Config.pm. -Mike

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