I am new to OTRS, but I already have some feature requests. I am used to use Outlook and besides its lack of features and of course limitations, at least in terms of mail quantity and user-shares, Outlook has some good things that I would also like to see in OTRS. For example, as far as I know, when composing a new ticket, I can attach only ONE file!! If I have two screenshots for a customer, I have to zip them first?? Other things are: - the manual is too technical. I would like that there is more written and explained how things work and not just the .pm files listed. Example: SPAM It might be good if there would be more written about HOW to filter SPAM and stuff. - TIME zones. I know people talked about this in the lists. I am in Italy+Germany and the OTRS people are also in Germany, how come there is NO feature for time offset as in other softwares??? I use ModernBill which uses also MySQL and it HAS time offset!! - store ticket before sending. I loved this outlook feature. When I compose a new message, I could store it before sending. For example, I write several messages and then at a certain time I insert some more things and then I decide to send them. With OTRS, I have to send them IMMEDIATELY! :-( - Filtering is not as easy as it could be. If there were some filter options, not only FROM, but also TO, this might help a lot!! Thanks, Marc
Hi Mac, On Wed, Apr 14, 2004 at 07:51:52PM +0200, marc@mercator.net wrote:
I am new to OTRS, but I already have some feature requests.
I am used to use Outlook and besides its lack of features and of course limitations, at least in terms of mail quantity and user-shares, Outlook has some good things that I would also like to see in OTRS.
For example, as far as I know, when composing a new ticket, I can attach only ONE file!! If I have two screenshots for a customer, I have to zip them first??
It's already on the todo list.
Other things are:
- the manual is too technical. I would like that there is more written and explained how things work and not just the .pm files listed. Example: SPAM It might be good if there would be more written about HOW to filter SPAM and stuff.
Thanks for feedback. We will work on it.
- TIME zones. I know people talked about this in the lists. I am in Italy+Germany and the OTRS people are also in Germany, how come there is NO feature for time offset as in other softwares??? I use ModernBill which uses also MySQL and it HAS time offset!!
It's already implemented in the CVS version.
- store ticket before sending. I loved this outlook feature. When I compose a new message, I could store it before sending. For example, I write several messages and then at a certain time I insert some more things and then I decide to send them. With OTRS, I have to send them IMMEDIATELY! :-(
It sounds nice. .-) I added this to the todo list under "misc (not scheduled yet - nobody is working on it yet)".
- Filtering is not as easy as it could be. If there were some filter options, not only FROM, but also TO, this might help a lot!!
That's possible with the PostMasterFilter: http://doc.otrs.org/1.2/en/html/receiving-email-filter-module.html PS: The OTRS.org team is happy about any help! :)
Marc
Anyway, thanks for your feedback! :-) Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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marc＠mercator.net -
Martin Edenhofer