-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Linda, On Wed, Sep 28, 2005 at 09:05:15AM -0400, Dougan, Linda A wrote:

I have installed otrs version 2.0.2 on a Linux operating system and everything seems to be ok but the link on the ticket screen for "Compose Answer(email)" is missing.

Have you done a manual installation or used a prebuilt package (rpm, deb)? Which database backend are you using and which linux distro?

I tried googling for information on this but from what I found in the previous versions of the otrs manuals, the link should just be there. There does not appear to be any setting that I need to set in order to activate it. Does anyone know how I can fix this so that the "Compose Answer(email)" link is available for use when the ticket is opened?

Looks like the initial data for the system are'nt in the database. But I need mor information about how you've installed the OTRS to help you.

Linda

Best regards, Christian - -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2 (GNU/Linux) iD8DBQFDOqnuTFWOq90iSiERAuA4AJsERSwHCBRefIuAVWlCr6Tk9+OgNgCfbf/6 MlajkSgwnVWCI/yHDX/HMls= =dZj6 -----END PGP SIGNATURE-----