Hey Nils, thanks for your reply, but: I never wrote that we won't send messages from this address. We do automatic replies on created tickets und send upgrades/notifications to users. So we need the address configured but it won't receive emails. In this case the email address isn't directly linked to the otrs system. We only send mails but someone else receives them. I really need a solution for this and patching the Perl files isn't my preferred solution. - Patrick Am 05.12.2016 um 10:20 schrieb Nils Leideck:

Hi Patrick,

On 05 Dec 2016, at 09:50, Patrick Banholzer wrote:

...

we have an issue since we upgraded to OTRS 5. Previously it was possible to put a system address of otrs (e.g. email address of different queue) into the "To:" or the "CC:" field of outgoing emails. This was used to inform the agents of the other queue about different things.

I know this should also be possible by splitting the ticket and assigning it to the special queue, but we have some special cirumstances. OTRS has a system address which is used to send e-mails but not to receive. The mailbox is used in MS Exchange for a group or team. They forward some of the answers to the otrs system if relevant, but customer replies should never be attached directly whithout beeing reviewed.

Now we have the case, that some agents want to inform the people reading the Exchange mailbox, but this isn't working anymore.

The error message is: EN: This address is registered as system address and cannot be used ... DE: DIese Adresse ist als Systemadresse registriert und kann daher nicht verwendet werden ...

Is there a possibility to bring back the old behaviour? If the address is never used for SENDING or RECEIVING emails, you do not need to configure it as an OTRS system address.

:-)

-- Cheers, Nils

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