Hello, I want to insert users into 'otrs.customer_user' but with my own identifiers so I used this php script http://tutorial.riehle-web.com/scripts/show.php?latest=md5crypt to convert a normal password into a md5 encrypted password as used by otrs authentication. Unfortunatelly, I can't generate valid md5 passwords for OTRS, if anyone could help me to understand why, I will be very grateful to you. Many thanks in advance from Paris ;-) _________________________________________________________________ Windows Live Messenger sur i-mode™ : dialoguez avec vos amis depuis votre mobile comme sur PC ! http://mobile.live.fr/messenger/bouygues/