Actually, those problems happened well before I actually replied. At that time I was still working on the upgrade. I've created a test ticket and am able to reply and interact successfully. On 11/24/10 4:53 PM, "Wes Plate" wrote:

I replied to a ticked then checked the System Log to make sure the message was sent and I saw this in the log...

Wed Nov 24 16:42:21 2010 notice OTRS-CGI-1 Sent email to 'CUSTOMER NAME ' from 'Automatic Duck Support '. HistoryType => SendAnswer, Subject => Re: [TKT#18008] Copying .wav files from Unity for sound editor update; Wed Nov 24 16:08:40 2010 notice OTRS-CGI-1 User: wplate authentication ok (REMOTE_ADDR: X.X.X.X). Wed Nov 24 16:07:05 2010 error OTRS-PM-1 Can't process mail, see log sub system! at /opt/otrs/bin/PostMaster.pl line 117. Wed Nov 24 16:07:05 2010 error OTRS-PM-1 Can't process email with MessageID <<20101020173048.22720.qmail@norma.cybrhost.com>>! Please create a bug report with this email (From: CUSTOMER@EMAIL.com, Located under var/spool/problem-email*) on http://bugs.otrs.org/! Wed Nov 24 16:07:05 2010 error OTRS-PM-1 Can't get ArticleID from INSERT! Wed Nov 24 16:07:05 2010 error OTRS-PM-1 Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation '=', SQL: 'SELECT id FROM article WHERE ticket_id = ? AND a_message_id = ? AND a_from = ? AND a_subject = ? AND incoming_time = ?' Wed Nov 24 16:07:05 2010 notice OTRS-PM-1 New Ticket [18130/Can?t copy .wav] created (TicketID=8252,Queue=AutoDuck Support,Priority=3 normal,State=new)

-- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com