How to get the note -external updates mails to customer.
Hi Every one. Customer is not getting the note-external updates kindly help any one How to get the note -external updates mails to customer. I am using OTRS 2.4.7 in fedora 11. Regards, Ramana
notification event, event=article create, article type=note-external isn't it ?
Hi Marco, thanks for your response. i have done this successfully. regards, Ramana On 03/18/2010 09:31 PM, Marco Vannini wrote:
notification event, event=article create, article type=note-external
isn't it ?
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