Dear Gabriele. What I want to do is this I have OTRS installed.I have different queues set up however when I close the ticket It is locked and if I unlock it it goes to open state Can I eliminate the lock option in OTRS completely? Secondly what I require is That when I close the ticket a response is sent to customer telling him that his ticket is closed but with that response I can also add the reason and details as to why I am closing the ticket Can this be done ? Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com www.pixsense.com -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: Wednesday, October 24, 2007 1:21 PM To: otrs@otrs.org Subject: otrs Digest, Vol 51, Issue 44 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Installed, but can't create a user (Tuc at T-B-O-H.NET) 2. RE: iis & otrs? (G?bor Rell beltex) 3. error creating ticket from POP3 account (Peter Hoogkamer) 4. An issue (Mujtaba Karim) 5. Re: An issue (Gabriele D'Andrea) 6. one more thing (Mujtaba Karim) ---------------------------------------------------------------------- Message: 1 Date: Tue, 23 Oct 2007 15:02:32 -0400 (EDT) From: "Tuc at T-B-O-H.NET" Subject: [otrs] Installed, but can't create a user To: otrs@otrs.org Message-ID: <200710231902.l9NJ2WMp015725@himinbjorg.tucs-beachin-obx-house.com> Content-Type: text/plain; charset=us-ascii Hi, I previously put a ticket in, but it seems to have stalled... (http://bugs.otrs.org/show_bug.cgi?id=2411) On a fairly fresh install, I can't add a user. Instead of bringing me to what I think should be the user input screen here : http://otrs.org/images/screen-2.0/user.png It gives me : Message: Need UserID! Traceback (1944): Module: Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line: 49 Module: Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383 Module: Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: /opt/otrs/bin//otrs/index.pl (v1.81) Line: 47 The ticket has more info and some debug output... Thanks, Tuc ------------------------------ Message: 2 Date: Wed, 24 Oct 2007 09:35:57 +0200 From: G?bor Rell beltex Subject: RE: [otrs] iis & otrs? To: User questions and discussions about OTRS.org Message-ID: <408DC635473D1A46A2E54EA662AD863F07087953FD@bdc1.bunzl.internal> Content-Type: text/plain; charset="utf-8" Hi! I'm running iis 6.0. I gave the permissions to the user at the specified folders. And did you found anything? :) -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of henning.diederich@arcor.de Sent: Monday, October 22, 2007 7:50 AM To: otrs@otrs.org Subject: [otrs] iis & otrs? Hi GC!bor, do you have checked the permissions of iusr_<machinename> ? I had long time Troube with this error and the same symptoms like you. Wich version of IIS you are using? Henning Viel oder wenig? Schnell oder langsam? Unbegrenzt surfen + telefonieren ohne Zeit- und Volumenbegrenzung? DAS TOP ANGEBOT FCR ALLE NEUEINSTEIGER Jetzt bei Arcor: gChttp://www.arcor.de/rd/emf-dsl-2 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =ttp://www.otrs.com/ ------------------------------ Message: 3 Date: Wed, 24 Oct 2007 09:41:09 +0200 From: "Peter Hoogkamer" Subject: [otrs] error creating ticket from POP3 account To: "User questions and discussions about OTRS.org" Message-ID: <73aa5bd40710240041o540e09e6oeb251dc400ca44fe@mail.gmail.com> Content-Type: text/plain; charset=ISO-8859-1 Hello everybody, Since a few days I am not able to create a ticket from email picked up by the POP3 account. When I execute POP3Master.pl it says that it cannot handle a ticket priority of NULL and cannot create the entry in the database. I think the solution will be to set a default priority of 3 for tickets that are created from mail. But I cannot seem to find where to configure this. I am using OTRS::ITSM 2.2.2 on Apache and Server 2003. Thanks, Peter ------------------------------ Message: 4 Date: Wed, 24 Oct 2007 13:03:18 +0500 From: "Mujtaba Karim" Subject: [otrs] An issue To: Message-ID: <003601c81614$58491280$08db3780$@com> Content-Type: text/plain; charset="us-ascii" HI I have a small issue What I want is that when I close the ticket in OTRS! I have a screen where I can add anything i.e reason for closing the ticket. And ticket is closed Right now when I go and compose a message it just sends and email and closes the ticket I can use customer notification for in the same email or can I have the closed notification activated with a custom message ? Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mailto:mkarim@pixsense.com mkarim@pixsense.com http://www.pixsense.com/ www.pixsense.com