Hi, Somebody has a clue how to get OTRS (Debian, 2.04p01-18) working with emails containing special characters? For example I have here an email with some Turkish characters (like ç ı ğ - hopefully they will remain through mailman). If OTRS is configured with charset=iso-8859-15 (DefaultCharset), PostMasterPOP3.pl is fetching the email from the mailbox and it appears in OTRS. Ok, the Turkish characters are all lost now and replaced by some other never seen characters - but this is logical for an ISO charset like that one. If I now change charset to utf-8, the Perl script immediately spits out an error message as soon as it fetched the mail via POP3: Wide character in syswrite at /usr/share/perl/5.8/Net/Cmd.pm line 436. and exits immediately. And not only that - OTRS is left in a very bad state and PostMasterPOP3.pl believes now it's already running: Notice: PostMasterPOP3.pl is already running (use '-f 1' if you want to start it forced)! I know the trick already how to cleanup the process, but hey, I can't predict that I will never receive such an email again... and in fact it should be possible to receive Greek, Turkish, Russian, ... emails as well in OTRS. Someone has a hint how to handle that situation correctly? Furthermore German umlaut's or the "ß" seems to make problems when charset=utf8, while they are ok when charset=iso-8859-15. Thanks, Andreas