Hi all, How this can happen? Ticket was unlocked even i have dontcounthours in my Config.pm FollowUp 2003-05-27 18:07:06 Lock Ticket 2003-05-27 18:07:06 Unlock 2003-05-28 04:35:02 $Self->{UncountedUnlockTime} = { Fri => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], Sat => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Sun => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Mon => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], Tue => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], Wen => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], Thu => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ]}; My ticket unlock timeout is set to 240minutes. With regards, Alex
Hi Alex, On Wed, May 28, 2003 at 08:18:24AM +0200, Alex Mihicinac wrote:
How this can happen? Ticket was unlocked even i have dontcounthours in my Config.pm
FollowUp 2003-05-27 18:07:06 Lock Ticket 2003-05-27 18:07:06 Unlock 2003-05-28 04:35:02
$Self->{UncountedUnlockTime} = { Fri => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], Sat => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Sun => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Mon => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], Tue => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], Wen => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], ^^^ -=> Wed Thu => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ]};
My ticket unlock timeout is set to 240minutes.
"Wen" is wrong. You need "Wed". And it will work. .-) PS: Now I added the possible weekdays to the Defaults.pm.
Alex
-Martin
Geez. :) Haven't thought about this at all!! :) Thanks! Best regards, Alex
-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Martin Edenhofer Sent: 4. junij 2003 18:11 To: otrs@otrs.org Subject: Re: [otrs] TicketLock Timeout
Hi Alex,
On Wed, May 28, 2003 at 08:18:24AM +0200, Alex Mihicinac wrote:
How this can happen? Ticket was unlocked even i have dontcounthours in my Config.pm
FollowUp 2003-05-27 18:07:06 Lock Ticket 2003-05-27 18:07:06 Unlock 2003-05-28 04:35:02
$Self->{UncountedUnlockTime} = { Fri => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], Sat => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Sun => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Mon => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], Tue => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], Wen => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], ^^^ -=> Wed Thu => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ]};
My ticket unlock timeout is set to 240minutes.
"Wen" is wrong. You need "Wed".
And it will work. .-)
PS: Now I added the possible weekdays to the Defaults.pm.
Alex
-Martin
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participants (2)
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Alex Mihicinac -
Martin Edenhofer