Hi Mike and Laurent, You can't post bugzilla-links to this mailing list for some reason. Just post the bug id and the recipient can search for it on bugs.otrs.org. -- Lars

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mike Alsweiler Sent: Thursday, June 19, 2008 9:51 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Customer unable to view other tickets for same Company

Hi Laurent Thank you, but unfortunately I think the link you pasted was cut short... I have not been able to search for the bug successfully, so would you please post the URL again? Thank you very much for your help on this! Regards Mike

2008/6/19 Laurent Minost :

...

Hi Mike,

Please check http://bugs.otrs.org/show_bug.cgi?id(70 I think it will help you.

BR,

Laurent MINOST

Mike Alsweiler a écrit :

...

Apologies if this is a simple question - I'm new to OTRS.

When a customer

...

logs in to the customer interface, they can click the Company Tickets button to see tickets raised by others in their company. If the user clicks on the ticket raised by another, he/she gets a No Permission message.

Is there any way of making it possible for all users within the Company to view (and hopefully add notes against) tickets raised by others within their company?

Thanks in advance!

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...

http://www.otrs.com/

-- Mike Alsweiler Advanced Metering Manager Formway Metering Services

phone +64 9 580 1182 | mobile + 64 21 464 949 email m.alsweiler@formwaynz.com | skype mikealsweiler _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =ttp://www.otrs.com/

Thank you Laurent, that did the trick. 2008/6/19 Laurent Minost :

Hi Lars,

Thks for your answer. What a strange behaviour :)

For Mike : Bug ID is 2870.

BR,

Laurent MINOST

Lars Jørgensen a écrit :

...

Hi Mike and Laurent,

You can't post bugzilla-links to this mailing list for some reason. Just post the bug id and the recipient can search for it on bugs.otrs.org.

-- Lars

...

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mike Alsweiler Sent: Thursday, June 19, 2008 9:51 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Customer unable to view other tickets for same Company

Hi Laurent Thank you, but unfortunately I think the link you pasted was cut short... I have not been able to search for the bug successfully, so would you please post the URL again? Thank you very much for your help on this! Regards Mike

2008/6/19 Laurent Minost :

...

Hi Mike,

Please check http://bugs.otrs.org/show_bug.cgi?id(70 I think it will help you.

BR,

Laurent MINOST

Mike Alsweiler a écrit :

...

Apologies if this is a simple question - I'm new to OTRS.

When a customer

...

...

logs in to the customer interface, they can click the

Company Tickets button

...

...

to see tickets raised by others in their company. If the

user clicks on the

...

...

ticket raised by another, he/she gets a No Permission message.

Is there any way of making it possible for all users

within the Company to

...

...

view (and hopefully add notes against) tickets raised by

others within their

...

...

company?

Thanks in advance!

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system?

...

http://www.otrs.com/

-- Mike Alsweiler Advanced Metering Manager Formway Metering Services

phone +64 9 580 1182 | mobile + 64 21 464 949 email m.alsweiler@formwaynz.com | skype mikealsweiler _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? p://www.otrs.com/

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_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system?

...

http://www.otrs.com/

-- Mike Alsweiler Advanced Metering Manager Formway Metering Services phone +64 9 580 1182 | mobile + 64 21 464 949 email m.alsweiler@formwaynz.com | skype mikealsweiler