Sorry, if this has been asked before - but I couldnt find a search for this list - and googling didnt yield any results... I want to convert from RT 2.0.15 to OTRS - has anybody done this? I'm hoping to keep all the old tickets (not many ~2000)... If there is a script or a tool (or a document), then I'd appreciate if somebody could send me the information... Thanks... ...deon