Hi Mark, On Wed, Jun 30, 2004 at 09:38:58AM -0700, Mark Menke wrote:

I'd like to use OTRS to manage email communication for some of our external email addresses. They are mainly used for situations where the person sending in a request is not a current customer (pre_sales@, product_info@, etc...).

I'd like to be able to communicate with these people strictly via email, and not expose the customer.pl interface to them at all. Is there a module that auto-magically registers new users that email into

No. But this could be done with an postmaster filter. This filter could parse email-addresses inline of the email and set this as real sender (not pre_sales@, product_info@, etc...). For more infos about creating postmaster filters: http://doc.otrs.org/1.2/en/html/dev-custom-modules-postmaster.html

-Mark

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!