Hello Carl, If the CustomerID is not defined (correctly) it will automatically default to the incoming email address. I defined the CustomerID by parsing the incoming mail for the customer name, as this was always held in a specific place (email generated by webform). This was set up in the PostMaster Filter Modules in Config.pm (also defined in /Kernel/Config/Defaults.pm). HTH, Graeme Sheline, Carl (LLU) wrote:

I have the ldap lookup working for customer data, but when I change the following line:

CustomerID => 'mail',

To

CustomerID => 'uid',

Nothing changes in the lookup. The CustomerID is still their email address. I want it to be the ldap uid. Even when I enter something like:

CustomerID => 'nothing',

It still shows the email address for the CustomerID.

I am not using mod_perl.

What am I doing wrong?

Thanks,

Carl Sheline School of Dentistry Loma Linda University _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?

...

http://www.otrs.de/

-- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~