It’s for Agents, not for Customers. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, March 07, 2013 1:49 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] CustomerTicketView how to hide system-email-notyfication-ext Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewZoom Ticket::Frontend::TicketArticleFilter On Thu, Mar 7, 2013 at 6:05 AM, Emilia Starzak mailto:emilia@softservice.pl> wrote: Hi, Is there any possibilities to hide for Customer in his/her TicketView articles sent by system type: email-notyfication-ext? Kind regards Emi --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs