Question regarding Auto Response Management/multiple choice "auto reply" options?
Greetings! Is it possible to have a default reply for each queue set up in OTRS? If so, how would I set it up? I have copied the default reply (after new ticket has been created) and modified the body of the response that is customized for the queue which it will be delivered to but in the Change "auto reply" settings in "Queue <-> Auto Response Management" section there are only (2) options: none or default reply. How do I populate the "Change "auto reply" settings" auto response with additional choices? (or am I steering in the wrong direction?) Let me know if this question makes sense... Thanks for your help! - Todd
Greetings, Yes you can have default autoresponse for each queue in otrs as follows: 1. Create a custom autoresponse (Admin=>Auto Responses) - (You can make a copy of "Default Reply (after new ticket is created)") 2. Attach Autoresponse to Queue (Admin=>Auto Reponses <->Queue); select type (e.g. auto reply/new ticket). Michael
Michael, I had attempted to do this..it helps if I change the Type: when creating the new reply. Maybe I should cut back on the red bull. Thanks! - Todd -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Mayaka Sent: Monday, November 02, 2009 11:50 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Question regarding Auto Response Management/multiplechoice "auto reply" options? Greetings, Yes you can have default autoresponse for each queue in otrs as follows: 1. Create a custom autoresponse (Admin=>Auto Responses) - (You can make a copy of "Default Reply (after new ticket is created)") 2. Attach Autoresponse to Queue (Admin=>Auto Reponses <->Queue); select type (e.g. auto reply/new ticket). Michael
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Michael Mayaka -
Todd Backman