Hi Don and Steve, Welcome. I don't believe that there are any OTRS forums, the mailing list is all I use. @Don : the message that you are seeing means that you have not renamed the genericagent file (probably). As you are in a windows environment I presume you've installed OTRS in c:\otrs. Go to 'C:\OTRS\otrs\Kernel\Config'. In there you should see a couple of files among which: - GenericAgent.pm.dist - GenericAgent.pm.examples Rename the GenericAgent.pm.dist file to GenericAgent.pm (just remove .dist) and the message should disappear. As for the mails not being send can you give some more information. Is the windows server also mailserver? Do you use a different server for mail? Mail log files from the mailserver? Regards, Arnold. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Don Roach Sent: dinsdag 11 maart 2008 1:03 To: 'User questions and discussions about OTRS.org' Subject: [SPAM] - RE: [otrs] Hello World - Email found in subject Hi from another newbie I like what I see and am toying with it. Does anyone have advice on this message? [Mon Mar 10 19:40:08 2008][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found! Also, I can not seem to get the Queue to respond with an email to the ticket creator. Any advice? My OTRS is running in a Windows 2003 environment. Thanks all Don From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steve Morrey Sent: Monday, March 10, 2008 7:26 PM To: otrs@otrs.org Subject: [otrs] Hello World Howdy everyone, Kind of new to OTRS and figured I'ld drop a line and say hello. By the way does OTRS have any forums? Sincerely, Steve Morrey