Thorsten and Tim, thanks a lot for your reply! I have made a rule to automaticly forward the mail to a backup mailadress, adn this works fine. I have also tried to remove the line in the PostmasterPOP3.pl, OTRS then leaves the mail in the mailbox, but now every time the script runs, the same emails get into OTRS but now with a new ticketnumber. So the system gets filled up with "old" emails. Is there a solution for this? Regards, Mark de Bruijn Yucat mobile business solutions -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Torsten Thau Sent: vrijdag 19 januari 2007 8:40 To: User questions and discussions about OTRS.org Subject: Re: [otrs] POP3 config Mark de Bruijn schrieb:
Hello,
How do i configure OTRS that the email fetched with POP3 also remains on the emailserver? This to double check the emails being send to the mailbox.
Regards
Mark de Bruijn
Hi Mark,
as far as I know there is no configuration option for this. You have to
deactivate/comment out the following line in
Mark de Bruijn wrote:
Thorsten and Tim, thanks a lot for your reply!
I have made a rule to automaticly forward the mail to a backup mailadress, adn this works fine. I have also tried to remove the line in the PostmasterPOP3.pl, OTRS then leaves the mail in the mailbox, but now every time the script runs, the same emails get into OTRS but now with a new ticketnumber. So the system gets filled up with "old" emails. Is there a solution for this?
No. Don't try leaving the mail in the POP3 mailbox, it won't work. OTRS won't know what emails are new and which are not. Even if OTRS could distinguish between the two this would mean comparing all tickets in the mailbox with all tickets in the database every time the PostmasterPOP3.pl script runs, which would become a pretty hefty operation at some point. A solution would be to have mail to your mailbox redirect *also* to another mailbox (which OTRS doesn't access). Nils Breunese.
participants (2)
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Mark de Bruijn -
Nils Breunese (Lemonbit)