Hello guys, I've been struggling with this for some days, I've read many questions about this but not many answers and I really don't know what to do anymore. I'm trying to set a notification using the Notification (event) in the administration. I got to the point I selected everything to fire a notification with any ticket or change update/insert, but I have no success so far! The System log says nothing! I've checked every single configuration involving notifications, but I could try anything you say that might help! The system is working fine, all other emails are been sent normally! Did someone have this problem and found a way to make it work properly?? Any suggestions? I very appreciate your help! Thank you Igor Igor Diamantino | Software Engineer IMC Communications Pty Ltd L10 53 Walker Street North Sydney NSW 2060 T: 02 9006 8200 M: F: 02 9006 8222 E: idiamantino@imc.net.au W: www.imc.net.au