I have seen this problem mentioned a few times before, but never a resolution. After clicking on "empty answer" or any other answer template, there is a delay of 15 to 30 seconds before the page will appear. The workstation that OTRS is running on has plenty of free disk space and free memory available so I don't think it is a hardware performance issue. All other functions of OTRS are very quick to respond; this is the only one with a delay. I currently have about 200 tickets in the system. It is the pre-compiled version of OTRS for Win32. Is there some type of checking going on with this function that is timing out? Any ideas would be helpful. OTRS is perfect except for this problem which delays the response to tickets. Thank you! -- A.J. Farmer, AJ3U http://www.aj3u.com
On 10/5/06, A.J. Farmer (AJ3U)
After clicking on "empty answer" or any other answer template, there is a delay of 15 to 30 seconds before the page will appear. The
I just wanted to report back to the group that I found the source of this problem. Do a search under SysConfig for the "CheckMXRecord" setting. By default this is "Yes". I changed this option to "No" and now there are no delays and the system is running very fast. An MX record check is not necessary in my opinion and is obviously just slowing things down. Let your mail server take care of the MX checks... -- A.J. Farmer, AJ3U http://www.aj3u.com
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A.J. Farmer (AJ3U)