Dear List We have been using OTRS for the last 4 months. Last week I added 1 more email ID in the OTRS in the Email address section and Postmaster Pop3 account Subsequently we are not able to receive emails in the OTRS in any of the email ids which were operative in OTRS. Kindly help us resolve this issue. Warm regards, Manish Sharma Programme Manager PTU's Gian Jyoti School of TQM & Entrepreneurship Mobile: +91 98554 06222 Telephone: 0172 223 6187, 0172 5541187