another question. Quite often customers screw up the subject line and we have to sort in their message to a particular ticket number. How do we do that ? cheers Michael
Hi Michael, On Fri, Aug 09, 2002 at 04:27:52PM +0100, Michael Bielicki wrote:
another question. Quite often customers screw up the subject line and we have to sort in their message to a particular ticket number. How do we do that ?
Thank you for your nice ideas. It will also be in the next beta. It's easy to add this feature.
cheers
Michael
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- socrate: 2:51pm up 58 days, 14:52, 4 users, load average: 0.00, 0.01, 0.00
OK, if we are flying on that plane, here is another one that would come quite handy: doing things on multiple tickets at once, like changing their queue, assigning a customer or putting an owner ? On Monday 12 Aug 2002 13:57, Martin Edenhofer shaped the electrons to say:
Hi Michael,
On Fri, Aug 09, 2002 at 04:27:52PM +0100, Michael Bielicki wrote:
another question. Quite often customers screw up the subject line and we have to sort in their message to a particular ticket number. How do we do that ?
Thank you for your nice ideas. It will also be in the next beta. It's easy to add this feature.
cheers
Michael
Martin
On Mon, Aug 12, 2002 at 04:42:09PM +0100, Michael Bielicki wrote:
OK, if we are flying on that plane, here is another one that would come quite handy: doing things on multiple tickets at once, like changing their queue, assigning a customer or putting an owner ?
Ja. That`s on the todo list since one month. :-) PS: More ideas? Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972
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Martin Edenhofer -
Michael Bielicki