Hi, when I open a ticket via PhoneView in OpenTRS, I can select the right recipient and the ticket is sent to it correctly. But if I view that ticket, sender and recipient are the same. Lets say I am Andreas and send a ticket to support, then the ticket has Andreas as sender AND recipient, but goes to the support-queue. Is there any configuration option to fix this, or is that a "feature"? ;) Also when I send a ticket via PhoneView, the user doesn't get a notification for this new ticket. And last but not least, how can I delete a user, who is no longer needed? Bye, Andreas Haase EastLink GmbH -- --------------- professional INTERNET services -------------- EastLink GmbH - Augustusburger Strasse 1 - D-09111 Chemnitz voice: +49-180-5432060 fax: +49-371-4320626 www.eastlink.de
Hi Andreas, On Wed, Aug 21, 2002 at 11:17:01AM +0200, Andreas Haase wrote:
when I open a ticket via PhoneView in OpenTRS, I can select the right recipient and the ticket is sent to it correctly. But if I view that ticket, sender and recipient are the same. Lets say I am Andreas and send a ticket to support, then the ticket has Andreas as sender AND recipient, but goes to the support-queue. Is there any configuration option to fix this, or is that a "feature"? ;)
Really! Do you use 0.5 Beta7? Normally this works. If not, it's a bug. -==> We work a lot on the PhoneView for the next Beta. A lot of config options.
Also when I send a ticket via PhoneView, the user doesn't get a notification for this new ticket.
This will work in the next Beta (not implemented jet). Then you also can choose if the customer get the standard response of the destination queue.
And last but not least, how can I delete a user, who is no longer needed?
OpenTRS is working with database id references. If you would delete a user (or queue, ...) from the database, your delete the reference info. Important infos like owner or queue. Set the data record to invalid and the record is still visible (e. g. for ticket history, ...) but not activ for the application.
Andreas Haase
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
when I open a ticket via PhoneView in OpenTRS, I can select the right recipient and the ticket is sent to it correctly. But if I view that ticket, sender and recipient are the same. Lets say I am Andreas and send a ticket to support, then the ticket has Andreas as sender AND recipient, but goes to the support-queue. Is there any configuration option to fix this, or is that a "feature"? ;)
Really! Do you use 0.5 Beta7? Normally this works. If not, it's a bug.
Yes, I installed Beta7 today.
-==> We work a lot on the PhoneView for the next Beta. A lot of config options.
Is there a "roadmap" or something like that for OTRS where I can see planned features and possible release dates for new versions? Bye, Andreas Haase EastLink GmbH -- --------------- professional INTERNET services -------------- EastLink GmbH - Augustusburger Strasse 1 - D-09111 Chemnitz voice: +49-180-5432060 fax: +49-371-4320626 www.eastlink.de
Hi Andreas, On Wed, Aug 21, 2002 at 01:30:59PM +0200, Andreas Haase wrote:
-==> We work a lot on the PhoneView for the next Beta. A lot of config options.
Is there a "roadmap" or something like that for OTRS where I can see planned features and possible release dates for new versions?
Ja, there is a todo file in the CVS ( http://otrs.org/cgi-bin/cvsweb.cgi/otrs/TODO?rev=1.21&content-type=text/x-cv...). PS: Sorry for the long response time.
Andreas Haase
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
participants (2)
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Andreas Haase -
Martin Edenhofer