Hello people!! I found the responsible option by date and time in OTRS ticket... Go in ADMIN >> SysConfig >> Framework -> Core::Time...You change the TimeZone option as needed!!! Thanks Julio Angulo by feedback! -----Mensagem original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de otrs-request@otrs.org Enviada em: quinta-feira, 8 de setembro de 2011 13:42 Para: otrs@otrs.org Assunto: otrs Digest, Vol 36, Issue 13 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Problem: Time is diferent of the server?s clock in OTRS ticket! (DM_Julio Angulo) 2. Re: Provide customers to software updates (Mikola Rose) ---------------------------------------------------------------------- Message: 1 Date: Thu, 8 Sep 2011 11:38:50 -0500 From: "DM_Julio Angulo" Subject: Re: [otrs] Problem: Time is diferent of the server?s clock in OTRS ticket! To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1" Hello, do you check calendar? should be aligned with your GMT time De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Leonardo Conrado Enviado el: Jueves, 08 de Septiembre de 2011 10:50 a.m. Para: otrs@otrs.org Asunto: [otrs] Problem: Time is diferent of the server?s clock in OTRS ticket! Hello everybody!! I am with a problem... my server is configured with NTP but the date and time inside my tickets even is different of the server?s clock, does anyone know what the problem is? Att, Leonardo Couto Conrado.