I am wondering what the 'company ticket' icon in the customer interface is for? Can anyone tell me the difference between a ticket and a company ticket? :-) -- Camilla Krag Jensen www.exerp.com
Hi Camilla It's the feature you are looking for. ;-) All customers with the same CustomerID value can see each others tickets as "company ticket". If you use for example a support contract number as CustomerID each customer user under the same contract can see the corresponding tickets as "company ticket". Hope this helps. Best regards Roberto Camilla Krag Jensen wrote:
I am wondering what the 'company ticket' icon in the customer interface is for? Can anyone tell me the difference between a ticket and a company ticket?
:-)
Roberto Giana wrote:
It's the feature you are looking for. ;-) All customers with the same CustomerID value can see each others tickets as "company ticket". If you use for example a support contract number as CustomerID each customer user under the same contract can see the corresponding tickets as "company ticket".
Thank you! That was exactly it! :-) -- Camilla Krag Jensen www.exerp.com
Hi, but how can I set this CustomerID value "automatically/manually" ? regards, Sven On Wednesday 28 September 2005 12:11, Roberto Giana wrote:
Hi Camilla
It's the feature you are looking for. ;-) All customers with the same CustomerID value can see each others tickets as "company ticket". If you use for example a support contract number as CustomerID each customer user under the same contract can see the corresponding tickets as "company ticket". Hope this helps.
Best regards Roberto
Camilla Krag Jensen wrote:
I am wondering what the 'company ticket' icon in the customer interface is for? Can anyone tell me the difference between a ticket and a company ticket?
:-)
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Hi Sven The easiest way would be to login as an admin and use "Customer Users" for edditing the user. There you can fill in the CustomerId manually. If you have a bunch of users to update/import you could use the "syncuser_csv2otrs.pl" script. Unfortuantely it doesn't update the CustomerId field. But it schouldn't be a problem to extend the script to do this. Alternatively you could do a 'mysql -u root -p otrs -B -N -e "select * from customer_user;" >/tmp/customer_user.txt' which dumps the entire customer_user table as a tab-delimited CSV file, then edit the values in the file regarding to your needs with some scripts, awk, vi, Notepad or Excel and then reimport all the values with 'mysqlimport -u root -p -r -v otrs /tmp/customer_user.txt'. Keep in mind that mysqlimport uses the file name to determine the name of the target table. So the file name has to start with "customer_user"! And as usual before you start: Be shure that you have a working backup! :-) Best regards Roberto fischer@snom.de wrote:
Hi,
but how can I set this CustomerID value "automatically/manually" ?
regards,
Sven
On Wednesday 28 September 2005 12:11, Roberto Giana wrote:
Hi Camilla
It's the feature you are looking for. ;-) All customers with the same CustomerID value can see each others tickets as "company ticket". If you use for example a support contract number as CustomerID each customer user under the same contract can see the corresponding tickets as "company ticket". Hope this helps.
Best regards Roberto
Camilla Krag Jensen wrote:
I am wondering what the 'company ticket' icon in the customer interface is for? Can anyone tell me the difference between a ticket and a company ticket?
:-)
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participants (3)
-
Camilla Krag Jensen -
fischer＠snom.de -
Roberto Giana