I did search the mailing list archive, and it seems that LOGO and COMPANY NAME are only in the CustomerHeader.dtl file, and I have my own Theme directory, that only seems to change the Agent and Customer login pages with my edited text and logo (a JPG file) As soon as customer logs in (and when they log out, they get the text above and not our own! ________________________________ From: Neil Grantham To: OTRS Mailing list Sent: Sunday, 28 February, 2010 10:37:06 Subject: [otrs] Customisation questions 2 questions on the Customer login section that I would like to change. Firstly, I have found the place, and successfully changed the .dtl file for the login greet page for customers so that it now shows our company logo, and the text we want. So 1) When logged in, the customers page says 'LOGO    COMPANY NAME' just as the original (Standard) greet page. I can't seem to find where this is coming from, to alter it 2) On the Customer panel, the string in CustomerNavigationBar.dtl $Text{"Welcome %s", "$Env{"UserFirstname"} $Env{"UserLastname"} $QData{"UserLoginIdentifier"}"} outputs Welcome Bob Smith email@bob.com I would like it to say Welcome Bob Smith (email@bob.com) instead. I've tried editing some brackets in but it doesn't seem to work. (Unless I have to restart the http?) Thanks Neil