Thanks for the info on pop accounts. I decided I didn't want to enable pop. I ended up creating new users in the same group as otrs. I copied over the .procmailrc from the otrs user. I modified one line that called the postmaster.pl module to be a hard coded path instead of the $syshome. It works so I'm happy. I have a problem/question about agent access to queues. I created an agent for a queue. If I give them minimal access, they can't see the ticket. For instance, I only gave them ro and create ticket for a queue. If I log in as the agent, I can see I have one ticket, but when I click on the number, I get a blank page. Generally, I have to give rw to the agent before they can get anything done. Is this typical? I have 2 agents for one particular queue and I dont' want them giving away their tickets... Also, I turned on LDAP auth for my customer frontend. I can auth (the sys log says so), but if I haven't created a customer entry, I get the message "Panic! No User Data!!" on the login screen. Do I really have to create a customer entry first before they can log in??? Once I created a stub account, I could log in. Also, the ability for the customer to create their own account disappeared off the login screen when switching to LDAP. Is this not possible when using ldap? Thanks! , Charles ---------------------------------------------------------------------- Charles Lambrecht Manager - Computer Operations cgl@utk.edu (865) 974-5742 University of TN College of Veterinary Medicine "Knowledge, Compassion, Discovery" ----------------------------------------------------------------------